Refund Policy

Effective Date: January 6, 2025

 

At Essential Supplements, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund process as outlined below.

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Eligibility for Refunds

 

We accept returns and issue refunds for products purchased both online and in-store under the following conditions:

• Unopened Products: Products must be returned in their original, unopened, and unused condition.

• Time Frame: Returns must be made within 30 days from the date of purchase.

• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

 

Non-Refundable Items

 

The following items are non-refundable:

• Opened or Used Products: Products that have been opened or used.

• Perishable Items: Any perishable goods, including but not limited to items nearing their expiration date.

• Gift Cards: Gift cards and other similar items.

 

Online Purchases

 

For products purchased online:

• Return Process: Contact our customer service at support@essentialsupplements.com or call 1-800-123-4567 to initiate a return. Please provide your order number and reason for the return.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

• Refund Processing: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days and credited to your original method of payment.

 

In-Store Purchases

 

For products purchased in-store:

• Return Process: Bring the product along with the original receipt to our store.

• Refund Processing: If the return is approved, we will process your refund immediately. Refunds will be issued in the original form of payment used at the time of purchase.

 

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the product and arrange for a replacement or refund.

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